Policies 

Appointments

We require a credit card to reserve your appointment. For reserving appointments we accept American Express, Visa, MasterCard, and Discover.

If you arrive more than 15 minutes late for your appointment, you may be required to reschedule to avoid disrupting the appointments of other clients.

Cancellations

As a courtesy to our providers, for non-group appointments please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $75 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.

For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $75 if canceled less than 72 hours in advance.

Inclement Weather Policy

 

We understand that weather conditions can make it difficult to keep scheduled appointments. Direct Aesthetics will waive late cancellation charges in the event of inclement weather, which will be assessed by the official cancellation of Rockford Public Schools. We recommend rescheduling for a later date at the time of cancellation.

Pricing & Prepayments

Pricing for services and products are subject to change.

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc. we are not able to accept credit or debit cards or CareCredit from the client and require payment in cash.

Groupons are for new clients only – one per person.

Checks are not accepted.

Returns & Refunds

If you are not completely satisfied with your skincare product purchase, simply return the item in its original packaging within 30 days. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

Prepayments are refundable within 10 days of purchase. Services received can not be refunded.

Consultations

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

There is a limit of 2 free consultations per person per 365 days.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 18 receiving services are to be accompanied by an adult.

Pet Policy

For the health and safety of our clients, Direct Aesthetics has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Direct Aesthetics . Only working service dogs are permitted.

This No-Pets policy applies to:

●     Pets

●     Emotional Support Animals

●     Comfort Animals

●     Therapy Animals

 

Direct Aesthetics Direct Aesthetics complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.

Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all our clients.

Privacy Policy

Your privacy is very important to us. The following outlines our privacy policy to help you to understand how we collect, use, communicate and disclose and make use of personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes. We will only retain personal information as long as necessary for the fulfillment of the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to us. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.