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Direct Aesthetics requires a 24 hour cancellation notice prior to your scheduled appointment, otherwise you will be charged a cancellation fee of $75  to the credit card saved to your account. If a credit card has not been saved to your account, you will be required to bring your Direct Aesthetics account current prior to receiving your next service.

We understand that weather conditions can make it difficult to keep scheduled appointments. Direct Aesthetics will waive late cancellation charges in the event of inclement weather, which will be assessed by the official cancellation of Rockford Public Schools. We recommend rescheduling for a later date at the time of cancellation.

If you are more than 10 minutes late, we cannot guarantee that we will be able to accommodate your appointment.  When we cannot accommodate your appointment, you will be charged a Cancellation Fee in accordance with our Cancellation Policy, as noted above. If you are running late, please call to see if we can still accommodate your appointment.

Direct Aesthetics understands that there are circumstances that may warrant a waiver of this policy. Direct Aesthetics reserves the right to waive its Cancellation Policy at its sole discretion, on a case by case basis.  Generally, a waiver of the Cancellation Fee will only be granted in the case of emergencies such as inclement weather or illness. 

Please email [email protected] if you need to cancel, reschedule or were late/missed your appointment.

There are no refunds for services received.

Product refunds returned unopened within 15 days will receive a 100% refund.

Product returns greater than 30 days are not refundable under any circumstances.

Restrictions may apply. Promotions are only valid while supplies last. Pricing may be subject to change at any time.

Consultations are complimentary, however, you must have a card on file. Consultations are treated like all other appointments. If you do not show up or cancel your appointment outside of the cancellation policy, the coordinating fee will be charged to your card on file.