The purpose of these policies is to ensure that patients receive high-quality cosmetic injection services in a safe and efficient manner. These policies also provide clear guidelines for scheduling and cancelling appointments to ensure the health and well-being of patients and to maintain the integrity of the clinic’s services.
At the same time, we understand that life can be unpredictable and emergencies may arise. We value our patients and their business, and we strive to accommodate their needs to the best of our ability. We believe in open communication and transparency, and we encourage patients to reach out to us with any questions or concerns regarding these policies.
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Patients are required to disclose any medical conditions, allergies, or medications that may impact the safety and health of receiving cosmetic injection services. The clinic reserves the right to decline treatment if it is deemed unsafe or inadvisable for the patient.
Patients are required to reschedule their appointment if they have had a fever over 100F, cough, or shortness of breath in the past 48 hours.
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 18 receiving services are to be accompanied by an adult.
For the health and safety of our clients, Direct Aesthetics has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Direct Aesthetics . Only working service dogs are permitted.
This No-Pets policy applies to:
● Emotional Support Animals
● Comfort Animals
● Therapy Animals
Direct Aesthetics Direct Aesthetics complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our clients.
Collection of Personal Information
We may collect personal information, which may include but is not limited to your name, contact information, medical history, and treatment records, when you engage with our services.
Purpose of Information Collection
We collect personal information for the sole purpose of providing you with medical and aesthetic services and ensuring your well-being. Your information may also be used for administrative and billing purposes.
We will obtain your informed consent before collecting any personal information, and we will clearly explain the purpose for which the information is being collected.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
We have implemented reasonable security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.
Disclosure of Personal Information
We will not disclose your personal information to third parties without your explicit consent, except where required by law or as necessary for the provision of medical or aesthetic services.
Access to Personal Information
You have the right to request access to your personal information, and we will provide you with details of the information we hold about you upon request.
Accuracy of Information
We will strive to keep your personal information accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.
If you have any concerns about how we handle your personal information or if you wish to exercise your rights under this policy, please contact us through the information provided at the end of this policy.
If you have any questions, concerns, or requests related to your privacy and personal information, please contact us.
As a courtesy to our providers, for non-group appointments please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. If a patient cancels or reschedules less than 24 hours prior to their appointment, they will be charged $75. If a patient fails to show up for their appointment without prior notice, they will be charged $75. For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $200 if canceled less than 72 hours in advance.
We understand that weather conditions can make it difficult to keep scheduled appointments. Direct Aesthetics will waive late cancellation charges in the event of inclement weather, which will be assessed by the official cancellation of Rockford Public Schools. We recommend rescheduling for a later date at the time of cancellation.